Frequently Asked Questions
Everything you need to know about shopping for your home at Montgomery Ward.
What are your shipping rates and delivery times for furniture?
Shipping rates are calculated based on the weight and dimensions of your order. Most home decor items ship within 3-5 business days, while larger furniture pieces may require 2-4 weeks for specialized freight delivery.
Do you offer a Buy Now, Pay Later credit option?
Yes, Montgomery Ward offers a dedicated credit line that allows you to furnish your home today and pay over time with low monthly payments, subject to credit approval.
What is your return policy for home goods?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 60 days for a full refund or exchange, excluding shipping and handling charges.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status at any time by logging into your account on our website.
Are your products covered by a warranty?
Many of our home appliances and electronics come with a manufacturer's warranty. Additionally, Montgomery Ward offers optional protection plans for purchase on select furniture and home equipment.
Can I cancel or change an order after it has been placed?
Because we process orders quickly to ensure fast delivery, changes or cancellations must be made within 30 minutes of placing the order by contacting our customer service team.